With Klarna you have the option of paying your bill within 14 days. So you only have to pay for the items that you actually want to keep.
From an order value of 150€, shipping within the EU is free of charge. For more information about shipping, please see our FAQ.
If it is still unclear where your package is currently located, you can contact us using the contact form and we will help you as soon as possible.
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If you paid for your order with a gift card, the amount will always be refunded to the gift card before any balance is paid out.
The refund process can take up to 14 days after receipt of your goods. If you see in the shipment tracking that we have received your return, please give us 14 days to check it and credit the amount.
You can return your ordered items for a refund up to 60 days from the invoice date. The returned goods must be in a salable condition. This means that it must be unused, except for the purpose of trying on the product.
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You can easily register your order in our returns portal. You can find the returns portal here: To the returns portal .
There are scam websites pretending to sell original products. These online shops ask for your personal data during the ordering process and let you pay - but you never receive the promised goods. We are already taking legal action against these fake shops, but the process is lengthy and not that easy.
If an item delivered by us is damaged or not in order in any way, please use our contact form immediately and write us a message. You can find the form here: To the contact form
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Please note that this only applies to products that are already defective in their unworn original condition and that the damage was already present upon delivery.
For all other damage, please contact our complaints service using the complaints form. You can find it here: To the complaint form
As soon as we have received the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.
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If you would like to use a discount code, please enter it in the Coupon or Discount Code field on the Payment Methods page, or use the discount link. The discount will then be calculated automatically. Discount codes are only valid once and cannot be combined.
If you have a coupon code, enter the code in the Coupon or Discount Code field on the Payment Methods page. Your updated total will then be calculated automatically. Gift vouchers once purchased cannot be credited. Please note:
We will send you a confirmation email when your order is shipped. The link for shipment tracking is stored in this email.
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If something is missing from your order, please contact us immediately with the following information to ensure we can resolve this for you quickly and efficiently:
Your order number and name of the product you did not receive. As soon as we have received the information, we will take care of your request and try to solve the problem to your satisfaction as soon as possible.
Don't worry, because there is still a good chance that we will get the product back in our range. Unfortunately, we cannot give you any precise information as to when and whether an item will be available again. However, we are happy to send you a reminder as soon as your item is back in stock. You can use the Notify me button to have us inform you automatically as soon as the item is available again. Simply enter your email address.
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If you would like to receive more details about your product availability, you can also contact us via the contact form and we will try to help you as soon as possible.
We want to make the payment of your order as easy and flexible as possible for you and therefore offer various payment options.
Please note that we can only ship your order if you have chosen one of the specified payment methods for your invoice.
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You can choose to pay via PayPal at the end of the online ordering process. You will then be automatically redirected to the PayPal website for data entry.
For this it is necessary that both your PayPal account limit and the available credit line of your payment method deposited with PayPal are sufficient.
Or you also have the option of paying your bill within 14 days and only paying for the items that you actually want to keep.
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You can choose to pay by credit card at the end of the online ordering process. We accept Visa and Mastercard credit and debit cards.
PayPal, Ivy, Google Pay and Shop Pay require a corresponding customer account in which information such as the delivery address, billing address and a means of payment (e.g. credit card) are stored. This information is transmitted to us in encrypted form, which enables a simplified and faster check-out.
No customer account is required with Ivy - you just have to authorize the payment from your online banking. Alternatively, you can also choose your credit card.
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Please note that for deliveries outside the EU, import taxes and customs duties are levied by the respective local authorities. It is a legal requirement that we declare the total value of the contents of all deliveries.
Since August 8th, 2022 we have been offering you a web shop designed just for you. The product price and shipping costs already include the costs for customs and VAT in your country.
The prices shown in CHF already include all import fees such as customs or VAT. So you don't have to worry about anything and the order will be delivered to you as if it were a domestic order.
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During an order you can change your delivery address in the Enter new delivery address step. Unfortunately, address changes are no longer possible for orders that have already been placed.
If you still need help and support from us, you can contact us via the contact form and we will help you as soon as possible.
We are currently revising our repair service in order to be able to offer you an even better process in the future. Because of this, the repair service is available to you until April 10th. not available. From April 11th we will be back for you as usual!
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We are athletes and our shared passion for sport is what drives us. In Cologne, each of our products is developed by us down to the smallest detail, manufactured in close cooperation with producers from Europe and then tested by us. All this so that high-quality products and innovative technologies allow us and you to focus fully on the here and now.
Should it nevertheless happen that one of your products is defective or has defects, we offer you our complaints service. Often the entire product does not have to be replaced, but can be repaired by us. In this way, we conserve resources together and ensure more sustainability in sport.
If items are only temporarily out of stock, you can reserve them online. An estimated delivery date is then given there: If you are not offered this option when purchasing the product you want, please contact our customer service . He will then give you possible options and more detailed information.
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We only sell our products directly to you. You can buy them via our online shop at , via the app or in one of our stores . In addition, we take part of the collection to trade fairs and events throughout Europe every year.
We are always happy to be part of media reports or exciting content formats. The following links will give you further insights into our company and our work.
We've been selling our products directly to you since day one. With no dealer margin, we can offer you the best product at the best price. That means, for example: made from certified materials at carefully selected production sites in Europe. We ship worldwide - without detours to you. If you have any questions or problems, we are your direct contacts and can respond individually to your wishes.
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Most of the fabrics for our products come from selected, certified knitting and weaving mills in Europe. We obtain a few materials from Asia because we have not yet found a comparable quality in Europe for certain products.
We are in close contact with the manufacturers and therefore know the exact origin of all our fabrics. In the meantime, we can also increasingly track where the yarns of the materials come from - if they are not even twisted by the fabric manufacturer.
Was founded in Cologne in 2016. To this day, our headquarters and our flagship store are located in the heart of Cologne - and that's how it should stay.
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There are also two other permanent stores in Munich and Girona (Spain). In other places in Europe we are always represented with temporary pop-up stores.
The majority of our products are
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